Privacy Policy

Our contact details:

Simon Cooper – Data Protection Officer

First Floor, Belgrave House, 47 Bank St, Sheffield, S1 2DR

Company Number: 13084196

Phone Number:  0333 339 9399

E-mail: uk-gdpr@onelifefuneralplanning.co.uk

ICO registration number: ZA925512

TPS number: SFS01 – You can find us on the TPS subscribers list here

Last updated: 29/10/2021

SUMMARY

How we use your information

When you make an enquiry regarding our products and services, One Life Funeral Planning will act as an independent Data Controller and will process your personal data for the purpose of administering your enquiry and any purchases. This may involve us contacting you with relevant information in relation to your enquiry or purchased plans. One Life Funeral Planning will also process your personal data for legitimate business reasons, which include improving products and services for our customers, preventing fraud, and better understanding how our customers interact with us. Whenever One Life Funeral Planning process your personal data, your Data Protection Rights are considered carefully, and you have the right to opt-out of any processing at any time where there is no legal basis for processing. For more information on how we process your personal data or to opt-out of processing, you can contact us on 0333 339 9399 or www.onelifefuneralplanning.co.uk.

How we share your information

If you have made an enquiry through One Life Funeral Planning, we may share limited personal data with our partners to prevent duplicate communication, to help prevent fraud or for business related purposes. Unless you have opted out, your personal data may also be shared with our select and trusted marketing partners using legitimate interest as the lawful basis for processing. One Life Funeral Planning will never sell your data to 3rd party processors.

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics, for example, names and contact details along with date of birth.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To inform you about our products and services.
  • To update you regarding the details of your purchases.
  • To advise you of relevant information or marketing offers related to our products and services.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From professional marketing companies who have legitimately obtained your details for the purposes of supplying you with details of relevant products and services according to your requirements.

We may share this information with selected partners for legitimate purposes, however we will never sell your personal details to any 3rd party.

Under the General Data Protection Regulation (GDPR), the lawful basis upon we rely on for processing this information is:

Your consent. You are able to remove your consent at any time. You can do this by contacting Simon Cooper on 0333 339 9399 or on  uk-gdpr@onelifefuneralplanning.co.uk

How we store your personal information

Your information is securely stored by One Life Funeral Planning, First Floor, Belgrave House, 47 Bank St, Sheffield, S1 2DR

Your information is securely stored in the UK.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact:

Simon Cooper – Data Protection Officer

First Floor, Belgrave House, 47 Bank St, Sheffield, S1 2DR

Phone Number: 0333 339 9399

E-mail: uk-gdpr@onelifefuneralplanning.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to Simon Cooper:

Email: uk-gdpr@onelifefuneralplanning.co.uk

Phone: 0333 339 9399

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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